Terms and Conditions

(These terms and conditions may change without notice. All changes will apply to subsequent orders.)

Please note: for security reasons all first orders paid with by card can only be shipped to a billing address, and any orders via Paypal must go to the registered address on the account. If an alternative address is entered when you place your first order, it will still go through but will not be processed until we contact you to take another method of payment before we can ship (other payment methods include bank transfer and cleared cheque).
To get your order to you as quickly as possible it will be automatically sent straight to our warehouse and immediately processed. Please be sure all details on your order, including items, delivery and billing address and contact numbers are correct, as once your order is in the system, orders will have to be halted and retrieved to make any changes – this may subsequently incur an administration charge. Our mainland UK shipping promise is arrival within 5 working days of the order and payment being received. Any order outside mainland UK may take longer – please see our Delivery Information page for more information. We will inform you within 24 hours of your order if anything is out of stock, and give you any up-to-date information about arrival dates. Shipping costs can be found on our product pages, and the shopping cart will automatically work out how much you will be charged when you get to the end of your order.

PRODUCT INFORMATION

We recommend that you check you have received all the elements of your purchase when it arrives, and familiarise yourself with your trolley lounger following the instructions supplied before standing in a field at the beginning of a 2 week camping holiday, or on a cliff top about to set off to the beach for the day. If for some reason an element of your trolley lounger is missing, we can rush one to you, but that won’t be much good if you’re already in the process of trying to move your belongings to your camping pitch!

All our products come with insured shipping and a 12 month manufacturer’s guarantee against manufacturing defects.

Please note: this guarantee covers manufacturing issues (such as faulty stitching) it is not a blanket insurance policy against damage caused by wear and tear or adverse weather conditions, such as high wind. When using your trolley lounger please ensure you have attached your wheels properly with the clips in the grooves on the wheel axle, to ensure wheels are fully secure prior to loading.

Assembly Instructions

An assembly instruction leaflet can be found in the back pocket of your sun lounger trolley when purchased. This leaflet provides details of how to attach your sunshade, how to use the ratchet system and how the quick release wheel clips work.

Wheel Axle Assembly for First Use:

Before first use the wheel axle requires set up to the correct length. To adjust the axle length leave the quick release clips on and unscrew the small screws either side of the axle bar (these may be obscured by the edge of the material sling) then pull out the metal rod until the second hole is aligned and secure the axle rod at the correct length by replacing the small screws.

LONG-TERM USE

We will cover manufacturing defects for the length of the warranty but this does not cover mould as we have no control over the conditions the trolley lounger is left in. Our trolley loungers are treated to be mould resistant, not mould proof.

GENERAL INFORMATION

Our offices are located at:

Roll On Summer Limited, Poole, Dorset.

Our distribution Centre for returns is located at:
Roll On Summer Limited, I-fulfilment, the Runway, Christchurch, Dorset. BH23 4FL

Any queries we can be contacted via email at info@rollonsummer.co.uk

Our customer service lines are open between 8am-8pm (Mon-Fri) and 9am-1pm (Sat). Our lines are closed on Sunday.

RETURNS

We hope you are delighted with your purchase but we understand from time to time customers change their mind after purchase. If there is nothing wrong with your purchase but you change your mind, returns are accepted but return shipping will be at your expense. To return an item, the original purchaser needs to contact us via email within 14 days of receiving the item stating why you no longer wish to keep it. This email must include contact details including a daytime telephone number in case we need to contact you and the original order number. We will then issue you with a returns reference number and the item should then be sent back to our distribution centre – this can either be organised by the purchaser or can be arranged by us using our pre-negotiated courier services, please be advised there is a charge for this service. Once we have received the item and confirmed that it is unused and in its original packaging, we will issue a full refund onto the card which was used when you made the purchase. We are not able to refund any postage charges but we will send any exchange items free of charge.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

MANUFACTURING DEFECT

The customer is solely responsible for checking any items / goods upon receipt of their order. If there is a manufacturing defect to any item or it arrives damaged the customer must contact us within 14 days via email explaining what is wrong with the item, including a contact number and original order number. If there is a manufacturing defect or the item was damaged in transit, we will organise and pay for courier collection. Before we can do this, we need the customer to take a picture of the problem and email it to us so that we can confirm the manufacturing defect. If the customer will not supply a picture then they will need to organise the return of the item at their own expense and that shipping cost will not be refunded by Roll On Summer Limited. In the unlikely event that the suspected fault cannot be photographed, Roll On Summer Limited must be informed of this situation when the customer is asked to provide photographic evidence, and this situation will be negotiated directly between Roll On Summer Limited and the customer. If this is agreed, Roll On Summer Limited will take back the item and test for the fault ourselves. If a fault is found we will reimburse the cost of return shipping, however if no fault is found, Roll On Summer Limited will not reimburse the return cost and the item will be again returned to the customer at the customer’s own expense.

Please note: Our manufacturing warranty covers manufacturing faults such as faulty stitching or ratchets, but it is not a blanket insurance policy against damage caused by wear and tear or adverse weather conditions, such as high wind. Loss of wheel clips or sunshade spacers and knobs are not a warranty issue.

We sell all over the world and do our best to provide the best support we can. If there is a return from anywhere outside the UK, the excess shipping will need to be paid for by the customer. If there is a manufacturing defect we will look at every case on its own merits.

We aim to supply a high level of customer support and service, so if in doubt drop us a line via our contact page.